U4848PE - Hp 1YR Parts & LABOUR- Next Business Day Exchange

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Hp 1YR Parts & LABOUR- Next Business Day Exchange For Thin Client

Hp 1YR Parts & LABOUR- Next Business Day Exchange For Thin Client

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Hp 1YR Parts & LABOUR- Next Business Day Exchange For Thin Client

Brand Name:	HP
Manufacturer Web Site:	http://www.hp.com/
Product Line:	Not defined
Product Type:	Service
Support Type:	Hardware Support
Duration:	1 Year
Location:	On-site
Response Time:	Next Business Day
Service Availability Day:	5
Service Availability Hours:	9
Type:	Post Warranty
Other Features:	NEXT DAY EXCHANGE :- * After remote diagnosis and support HP will if necessary ship a replacement unit to the customer by the next contracted business day. * The customer will return the faulty unit using the pre-paid shipment label and container provided by HP together with the replacement unit. * Telephone support is available during business hours Monday through Friday, excluding HP holidays. POST WARRANTY :- * This service was created for customers where their warranty or care pack has expired. * It provides 1 year support for selected products at an affordable price. * These can be purchased at any time without any audit being required. * If the care pack is purchased before the original warranty or 3, 4, 5yr care pack runs out then the Post Warranty care pack will start at the expiry of any current support. * If the care pack is purchased when all other support has expired then the care pack will start on the day it was purchased from. * The terms and conditions state the unit has to be in good working order otherwise have the right to refuse service. * If a customer tries to log a call immediately after registering then they are advised that the first call will be time and materials.

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